Paratransit Eligibility

Eligibility for Access is based on the person with a disability's ability to use accessible buses and trains in Los Angeles County, not solely based on the disability, age, or medical diagnosis. It is determined through an in-person Transit Evaluation.

1Determine Eligibility

For the Application Packet and more information on the evaluation process, download the Evaluation Information and Application Packet:

This application is available in alternative formats. If you require an accessible format of this application, please contact Access Customer Service: 1.800.827.0829 (TDD 1.800.827.1359) between the hours of 8am and 5pm Monday through Friday or via email at cserv@accessla.org.

2Obtaining an Access ID Number

Contact Access Customer Service

If you feel you are eligible for Access:

  1. You need to have an Access ID number before scheduling a Transit Evaluation appointment.
  2. If you never received an ID number, you can:
    1. Apply for an ID Number Online.
    2. Call Customer Service at 800.827.0829 (option 1).
    3. TDD 800.827.1359.

    3Schedule a Transit Evaluation

    1. Schedule the Evaluation
      1. After obtaining your ID Number you may either:
        1. Continue filling out the application online and after three (3) days call 626.532.1616 (TDD 626.532.1620) to schedule your in-person assessment, or
        2. Request to receive the application by mail. After receiving an Access application:
          1. Fill out and complete the application.
          2. Submit your application by mail.
          3. After seven (7) days call 626.532.1616 (TDD 626.532.1620) to schedule your in-person assessment.
          1. Initially, you will be given the date of your appointment.
          2. Two days prior to the appointment day, the transportation provider will call you with your pick up time and your appointment time.
          1. Valid photo identification, such as a California ID or driver’s license, passport, or other government documents with your picture.
          2. Relevant documents, reports, and a list of medications to explain how your disability prevents you from using buses or trains.
          3. The mobility device (i.e. a cane, walker, or wheelchair) that you normally use while out in the community.

          The entire Transit process takes up to four hours, with the Transit Evaluation lasting up to 45 minutes.

          4Approval Process

          Within 21 days after completing the Transit Evaluation, you will be notified by mail whether or not you are eligible for Access. If your eligibility is not processed within 21 days, please contact Access Customer Support Center and Access will allow you to use the service until you receive your notification.

          If you do not agree with the eligibility determination, you have the right to appeal within 60 days of the eligibility notice. All appeals must be in writing. Please download the Appeals form for more information:

          Additional Resources

          ADA Paratransit Eligibility: How To Make Your Case
          Disability Rights Education & Defense Fund (DREDF) has information for people with disabilities about obtaining an ADA paratransit eligibility determination.